IDENTIFICATION OF THE HOLDER
MontEcuadorHats Company
Registered office: Montecristi, Calle 9 de Julio between Olmedo and Manta in front of the Jep ATM
Contact: (593) 5 2310 209
Email: [email protected]
WhatsApp: (593) 988938400
SALES POLICY
MontEcuadorHats presents to all its customers, the terms and conditions for purchases made in our virtual store made nationally and internationally www.montecuadorhats.com.
Before the user proceeds to use our online store for any order, it is necessary that the user has read and accepted all our stated conditions.
Dear customer, you must read and accept our terms and conditions prior to any order and use of our online store.
All the terms and conditions are accepted by our clients when purchasing at MontEcuadorHats, it should be noted that once the purchase has been made, the person will accept the sale policies of our company.
In case you want wholesale sales, contact [email protected] or also fill out our form
Here you will find information about:
- About our website
- Author of total content
- Warranty
- Exchange & Return Policy
- Credit cards and PayPal
- Shipping your order
- Stock and reservations
- Zero taxes
- Typographical errors
- Terms of variable use
ABOUT OUR WEBSITE
MontEcuadorHats is not responsible for any damages or losses caused to the user, when:
- There are errors in accessing our website, content or updates thereof,
- Viruses or any other malware appear that could threaten the computer security of the user’s system,
- User navigation within our website and other services we offer is interrupted.
TOTAL CONTENT AUTHOR
All content displayed on this website, including multimedia, texts, logos, etc, it is the exclusive property of MontEcuadorHats. The user can only make purchases and obtain information about our products through this website.
any kind of plagiarism, all or part of this website, as well as modifications, reposted or reproductions of the same, unless that is presented with written permission authorized our company is prohibited.
All rights reserved expressly designed, and any unauthorized use of our material, can be considered as violation of copyright, trademark and other applicable laws.
To present these cases, there may be criminal or civil penalties.
HAT WARRANTY
Our genuine Montecristi toquilla straw hats intentionally known as the panama hats they are purely handmade by our weavers. In our Catalogue, images of our product are shown that are slightly similar, but not the same, be it in color, fabrics, wing width and any other type of attribute.
The deliveries of our toquilla straw hats are made following all the quality and production standards within the company, that is, at the time of sending a shipment, before it leaves for the destination, we proceed to collect evidence such as photos and videos of how He leaves for his new home, which are kept in case any risk arises in the course of his journey.
EXCHANGE AND RETURN POLICY
It is necessary to emphasize that all shipments that we make, whether nationally or internationally, are thoroughly inspected in order to avoid any error or mistake, however, in case of any disagreement with the product, you must notify us immediately through our email [email protected] , with the detail of the accident and the corresponding photos, likewise, the message must be sent during the first 4 days after shipment, otherwise, no later claim will be accepted.
MontEcuadorHats reserves the strict right to refuse any exchange or refund.
EXCHANGE VALIDATION
As it has been indicated, MontEcuadorHats has been characterized for making safe shipments, without damage or defects. Despite this clarification, it is necessary to indicate that there may be mishandling on the part of the transport company, which may ultimately affect the condition and presentation of the product, in which case it is beyond our responsibility.
To exchange the product, one of the conditions is that the product is in its original state, that is, without use. In addition, it must have the corresponding labels and be in the original box, as it arrived at the recipient.
If, on the other hand, the product arrives with a missing element, the client must know that said element will not be replaced, when sending the return of the product, considering, in addition, that it will be inspected to determine the state in which it’s found. In the event that the product shows signs of use, the exchange will not proceed, the product will be returned immediately to the recipient, considering that this will be the person who corresponds to the return and customs costs of origin and destination.
The client will be in charge of choosing the transport company that will return the product to MontEcuadorHats and of corresponding all the customs expenses, tariffs and shipments, while the company will carry out the return management.
Once the exchange has been validated, MontEcuadorHats will carry out the corresponding procedures immediately, and the product will be delivered in approximately 4 to 5 weeks.
ADDRESS FOR PRODUCT RETURN
For returns, the product must be sent to:
Pablo Franco López- “MontEcuadorHats”
Address: Calle 9 de Julio, between Olmedo and Manta in front of the “Jep” ATM
Telephone-: (593) 5 2310 209
WhatsApp: (593) 988 938 400 / 997 016 515
Montecristi- Manabí- Ecuador
PAYPAL CREDIT CARDS
For purchases made at our store and workshop in Montecristi, you can use credit cards such as Visa, MasterCard and Diners Club or bank transfers.
In our virtual store, www.montecuadorhats.com all credit cards are accepted, it will only be accepted if the Paypal account is verified.
MontEcuadorhats does not make refunds of money via paypal once 4 days have passed from the arrival of the product to its destination, in the event that there is any problem, we are ready to solve it in the best way by dialoguing to reach a fair agreement.
It is important that the billing address and telephone number (Bank of your credit card) are well provided, since, if there are errors in said information, it will cause the order process to be delayed.
SEND YOUR ORDER
All our orders begin to be processed the next business day from your request, as long as we have in stock.
International shipments are made through the DHL courier, with DAP incoterms, this is fast, safe and at home, while national shipments are made through Serv bellyga. These shipments are made during working days and hours, except for holidays.
It is worth considering that the arrival time of the product to the recipient depends on the carrier and the destination, however, it is worth emphasizing that, for international shipments, the time and arrival of the product can vary from 5 to 6 days, considering that The shipment is made from the matrix located in Montecristi-Ecuador. Normally for domestic shipments, the order arrival time is 2 to 3 business days.
Delays may arise due to:
- Weather problems like weather
- Stock in merchandise
- Logistics problems: In the transport company
- No one receives the order: At the time of delivery.
- Customs processes: Retention and / or revision of the package.
It is important to mention that customs procedures (payment of taxes or import) will be assumed by the client; likewise, if the client were to provide a different address than the billing address, another shipment will be charged. Consult by intern.
STOCK AND RESERVATIONS
All our products are limited according to stock, in some cases the store has similar qualities or grades, in this way you can dialogue with the customer to fulfill your order as soon as possible.
In any case, our customers are very kindly asked to ask about the stock of our products before placing an order, since, being an article made by hand, it is not immediately available, since in most cases It takes weeks and months to prepare and dispose of them again.
In the case of reservations, an order can be reserved, once the payment has been verified and the buyer’s details have been confirmed.
PAYMENTS ARE NOT ACCEPTED IN CHECKS.
IMPORTANT: An order can be placed on hold for up to 7 days, without extension. If payment has not been made in that time, the order will be immediately invalid.
ZERO IN TAXES
All our products do not carry taxes, the reason is because we are qualified artisans and we have that priority, what is detailed in the shopping cart and on the chekout page at the time of payment will be the same. Likewise, all the details of the purchase of the product will be found in the invoice that MontEcuadorHats encloses in the shipment, and which will serve the client for the respective customs requirements of their country.
TYPOGRAPHICAL ERRORS
In the event of price errors, whether caused by a typographical error or simply due to a mistake in the information received from our customers, MontEcuadorHats will proceed to cancel the orders that have been made under that incorrect price even though the order has already been confirmed.
When it comes to confirmation, it is through total or partial payment of the merchandise.
If the client had already made the payment with his credit card or paypal and the order had already been canceled, MontEcuadorHats will respond immediately with the surcharge to the credit card account, taking into account the commission that is assumed by the client, in the event that the order is already in progress, an agreement with the customer will be reached in the best way without threatening the physical and psychological integrity of the person in charge of the order.
VARIABLE TERMS OF USE
MontEcuadorHats reserves the strict right to update the terms and conditions and make any changes without prior notice.
In case of making any change, it will be immediately published on our website for its effect, and our customers will consider such modifications accepted.
Likewise, MontEcuadorHats has the power to modify the order or any part of the website and / or its availability, as well as to restrict or suspend your total or partial access to the website when required.
If you want to give comments and / or suggestions, or for any information, contact us.
MontEcuadorHats
